Heneman and Thomas (1997) present a Balanced Scorecard approach to constructing a competency-based structure for The Limited, Inc. These authors note that a competency system was effective among top managers in this company. (25 points) (A 1½-page response is required.) APA Style
- Explain what is meant by a “Balanced Scorecard” approach to performance management and discuss why this approach may be suitable for designing a competency-based structure.
- Specify four (4) key elements that were essential for The Limited, Inc., to have in place to experience success with their competency system. Draw upon other readings as appropriate.