Money-back guarantee FAQs
I want to cancel my order; will I receive any refund?
If for some reason you decide to cancel your project with us before it is assigned to our writer, you will receive a full refund. However, if the project is already in progress, which you can verify from your personal page with us the refund amount is solely dependent on the amount of work done by the order and the deadline of the order.
70% refund is received if half or less of the paper is done and 50% thereafter. The remaining percentage is used to compensate our writers for the jobs done. So be aware that you decide to cancel the order partial refund is applicable. Please note that no refund for cancellation of an order that is in completed status. Once the paper is done, the only refund that you can request should be based on the quality concerns only.
I paid my order twice, what now?
Please notify us immediately you realize that you double paid your order. All you need for this claim is the documentation indicating that your paper was paid twice. At gradetutors.com we are happy to refund your money immediately in an event of erroneous charges or duplicate payment. For claiming purpose, send us documentation such as a receipt or a statement from the payment processor as evidence.
I placed my order twice.
Contact our customer support team immediately. It is your full responsibility to cancel any order that you do not our writers to work on. In an event a writer is assigned the project, then it will be seen as normal order placement and all terms and condition apply.
What if you do not have a suitable writer for my order?
There is almost a zero chance for this to happen. We have writers, researches or editors in all academic fields. However, on rare occasions where a client pushes our boundaries, we seek alternative solutions. But if for some reason we are unable to find a suitable writer to work on your paper, we will immediately refund your money.
Will I get a refund if the paper was delivered late?
If the paper’s late delivery was due late provision of additional materials on your part, you cannot apply for a lateness refund. Its is your obligation to ensure that all the details and additional material necessary to complete your assignment are available on time. We are committed to creating the finest academic writing for our customers but in return, we ask complete instructions of your paper and what you expect our writers to achieve.
If the mistake is on our part, we will gladly acknowledge that. However, if the paper is late due to errors due to the way you filled out the order form, your refund request will be declined. Thus, ensure that everything is correct before you submit your order form. Give brief and clear instructions of what you want. Be specific in your requirements. It will be much easier addressing these issues at the beginning of the project than when the paper is already in progress.
In a rare or unusual event that your paper may be delivered past the deadline, the difference in price between the late time and the original will be refunded. For long term projects like a dissertation of more than 15 days, 7% of the initial money is refunded.
We understand that submitting your paper on time is very essential and that is why take deadlines seriously. If one of our writers shows a habit of submitting their work late, they are removed from our team.
Lateness refund requests should be placed within 24 hours since your project was marked complete.
Do I get any refund if my paper was late due to revision?
Revisions deadlines are set separately and therefore lateness refund does not apply. To avoid misunderstandings, give a specific deadline during the order placement. Be clear on when your paper should be completed from the word go.
Our website has default settings based on the workflow that we receive. However, clients are solely responsible for stipulating the deadlines or changing the course of the project through our systems.
I don’t like the final product of my project; I want to fix it myself and I want a partial refund.
At gradetutors.com we are happy to offer a partial, limited or full refund. If your paper did not fulfill the standard you purchased, contact us immediately so that we can resolve the issue. We are always available to offer you as many free revisions as required.
Please process any claims regarding quality as soon as you are done going through the paper. Our dispute system is straightforward and transparent. Our team always look forward to making things right for even the most unhappy customers. In most cases, there is a simple solution to the issues at hand, however, we are open-minded and friendly. Contact us and let us work it out together as a team that we are.