63) From a business perspective, a company’s ability to achieve its business goals and increase…

63)
From a business perspective, a company’s ability to achieve its business goals
and increase long-term shareholder value by integrating economic,
environmental, and social opportunities into its business strategies is known
as ________.
A)
accountability
B)
universality
C)
equitability
D)
sustainability

64)
Which of the following is true regarding the changes that a manager’s job is
undergoing?
A)
Managers practicing sustainability integrate economic, environmental, and
social opportunities into the business strategy.
B)
Digitization hardly affects a manager’s responsibilities.
C)
According to managers, employees contribute the least to the success of a
customer service organization.
D)
Innovative efforts are exclusively important for managers serving in high-tech
organizations.

65)
Management is needed in all types and sizes of organizations, at all
organizational levels and in all organizational work areas, and in all
organizations, no matter where they are located. This principle is known as the
________.
A)
impartiality of management
B)
neutrality of management
C)
universality of management
D)
reality of management

66)
The universality of management means that ________.
A)
all managers in all organizations perform the four management functions
B)
all managers in all organizations perform the same quantity of managerial
functions
C)
all managers in all organizations perform managerial functions in similar ways
D)
any manager can work in any organization and perform any management function

67)
Which of the following types of managerial positions is most likely to involve
clerical duties?
A)
supervisor
B)
regional manager
C)
project leader
D)
president

68)
Which of the following represents
one of the challenges of management?
A)
enjoy relatively easy work
B)
support, coach, and nurture others
C)
have little influence on organizational outcomes
D)
have to deal with a variety of personalities

69)
Which of the following represents one of the rewards of being a manager?
A)
operating with limited resources
B)
receiving recognition in the organization
C)
motivating workers in chaotic situations
D)
doing duties that are more clerical than managerial

Managerial Basic Training (Scenario)

Imagine
that your marketing company has just merged with a manufacturing organization.
You have been asked to help provide some “basic” managerial training
to the engineers in the research and development unit of the new company. To
ensure you are covering the important issues, your boss has asked to see an
overview of materials that you will be providing the engineers.

70)
The engineers have to be informed that, ________ are the people who direct the
activities of others in an organization.
A)
directors
B)
managers
C)
subordinates
D)
line workers

71)
Many of the engineers in the group are unclear about what managers actually do.
Your training materials should explain that a manager’s job focuses on
________.
A)
performing clerical duties
B)
personal achievement
C)
helping others accomplish their work goals
D)
supervising groups rather than individual employees

72)
The engineers need to be informed that supervisors may frequently be referred
to as ________.
A)
middle managers
B)
top managers
C)
project leaders
D)
first-line managers