THIS PAPER SHOULD BE 1-2 PAGES
- Title of the article (5%)
- Purpose of the article (20%)
- Important findings of the article (25%)
- What you found most interesting (25%)
- How you will use this information in the future (25%)Angelica Melendez
Purposes of the articles
The article what employees perceive as hindrance or challenges stressors in hotel industry describes the correlation between stressors and turnover intentions and the factors that can be employed to quash the problems that employees face (Kang, & Jang, 2019). In the article efficacy of the theory of communication competence and personality traits in predicting tour guides’ income outlines how communication competences and personality impact poor performances (Al Jahwari, et. al, 2017).
Finding of the study
The data obtained from the articles outlined that in the hospitality sector, employees were faced with various challenges, varying depending on the complexity of the hotel business. These challenges include work overload, continuous work engagement and work ambiguity as potential sources of stress for them. The workers carried out their duties with uncertainty and likelihood of job terms change. Hope was the only appropriate intervention that could be used for discrepancy of work ambiguity and work engagement.
The second article indicated that both verbal and non-verbal communication competencies plays a key role in encouraging tour, as reflected in the predictive tips. The big five personality traits predicted the income gained.
Most interesting thing
The roles and responsibilities in the sector lack the most detailed specification. There is ambiguity of the work that is performed by the employees. Even with the increase in adoption of the system in which people concentrate in what they can perform best, this sector is retaining the lack of specialization. Incorporation of both communication competencies and good personality traits will have better tour outcomes in the sector.
What the information could be used in the future
There is need to use the findings of this research to bring about specialization in the hospitality industry. In addition, the findings can inform initiation of programs that give hope to the workers through positive engagement. The findings of the second article can be used in planning of training programmes which will equip the workers with necessary skills; such as communication competencies and acceptable personality traits.
Al Jahwari, D. S., Sirakaya-Turk, E., & Tanrisever, C. (2017). Efficacy of the theory of communication competence and personality traits in predicting tour guides’ income. Journal of Human Resources in Hospitality & Tourism, 16(2), 109-136.
Kang, J., & Jang, J. (2019). What do employees perceive as hindrance or challenge stressors in the hotel industry? The role that hope plays. Journal of Human Resources in Hospitality & Tourism, 1-24.