communications skills and techniques

DB1: What I’ve observed

Select a present or past manager. Which conflict management style did that manager use most often? Explain by providing an example.

DB2: Case Analysis

After watching the video and reading your assigned chapters,

1. Explain why the communications skills and techniques used within a business unit (department) are not always effective in communicating across business units or up and down the corporate ladder.

2. Explain why conflict resolution communication skills are not always present in everyday workplace situations and how skilled communications professional would add value to that workplace.